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Diagnostics, Repairs, and Maintenance
Oil Hose Assembly #10 X 43 In. | Crusader 18101
Frequently Asked Questions
Is there an octane grade that is advised for Crusader engines given the current rise in gas prices?
Maximum performance is attained while using 87 octane fuel since Crusader fuel injected engines are tuned to run on it. For usage with the factory-set ignition timing, premium regular gasoline with a (R+M/2) octane rating is required.
Does crusader recommend a specific type of oil for their engines?
Use a high-quality SAE 15W-40 "SJ" when the average temperature is over 50 degrees Fahrenheit. Use SAE 5W-30 "SJ" below 50. It is not advised to use synthetic oils in Crusader engines.
Explain Crusader's position on ethanol use?
This warning only applies to CRUSADER engines and their usage of ethanol fuels. The usage of ethanol fuels in vessel-related parts such boat gas tanks, boat fuel lines, boat fuel filters, etc. is not addressed. The boat owner is STRONGLY ADVISED to speak with the boat manufacturer about whether using ethanol fuel in their boat is appropriate.
Ethanol-blend fuel with an E10 or below rating is permissible.
Fuels with ratings greater than E10 is NOT advised.
Higher than E10 ethanol fuels have the potential to harm the engine and/or create hazardous boating conditions. The guarantee does not apply to harm to the engine brought on by the use of ethanol gasoline with an E10 rating or above.
What kind of coolant is recommended to be used in a Crusader engine / cooling system?
For engines with closed cooling systems, Crusader suggests mixing 50% DEX-COOL to 50% water, or any other suitable extended life coolant (pink/orange in hue). Overheating may result from coolant levels greater than 50%. Do not combine DEX-COOL with conventional silicated coolant or use it in its place (green in color).
All returns must be authorized. Items returned prior authorization will not be accepted.
Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date. After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.
Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders and dangerous goods are non-returnable.
**There's a 20% Restocking Fee on All Returned Palmgren Products in Original Packaging
To get your RMA, simply call (800) 364-4637 for a return authorization number or email sales@palmerpower.com .
(Do not write anything on the manufacturer's original package or use as a shipping carton. Include all accessories, manuals and warranties.) Please include a copy of the packing list or invoice with a reason for the return. Your return authorization number is valid for thirty days.
To check the status of your return, please email us at sales@palmerpower.com. Please be sure to include your RMA number. For more information please check our FAQ page.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We will service your boat whether you bought it from us or not. Our award-winning boat service department has a full-time staff of seasoned, factory-certified technicians dedicated to ensuring that your boat runs well for years to come. Our team is trained to correctly diagnose issues, advise you of any developing problems, and address any unique service issues your boat may require. Whether you need complex engine work and repairs, canvas and upholstery, boat tune Up, electronics installation or repair, or boat detailing, our technicians will work quickly to keep you out of the shop and on the water. Not only does our service department provide the highest quality service, we also have a large parts department for the do-it-yourself types. Ask about our inventory of parts and aftermarket additions to make your own repairs or upgrades.
All returns must be authorized. Items returned prior authorization will not be accepted. International customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.
Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date. After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.
Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders and dangerous goods are non-returnable.
(Do not write anything on the manufacturer's original package or use as a shipping carton. Include all accessories, manuals and warranties.) Please include a copy of the packing list or invoice with a reason for the return. Your return authorization number is valid for thirty days.Palmer Power accepts a variety of payment options for your convenience. For prepayment, we accept all major credit cards (Visa, MasterCard, Discover and American Express), Purchase Orders, and international wire transfers. We also offer credit terms to existing customers.
