Returns Policy

All returns must be authorized. Items returned prior authorization will not be accepted.

Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date.  After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer.  Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge. 

Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item.  A restocking fee of up to 25% of purchase price may apply.  Special orders and dangerous goods are non-returnable.

**There's a 20% Restocking Fee on All Returned Palmgren Products in Original Packaging

To get your RMA, simply call (800) 364-4637 for a return authorization number or email sales@palmerpower.com .

(Do not write anything on the manufacturer's original package or use as a shipping carton. Include all accessories, manuals and warranties.) Please include a copy of the packing list or invoice with a reason for the return. Your return authorization number is valid for thirty days.

To check the status of your return, please email us at sales@palmerpower.com. Please be sure to include your RMA number. For more information please check our FAQ page.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Frequently Asked Questions

• How do I request a quote?
  To request a quote for pricing on any Palmer Power's products, please see our request a quote page. Fill out and submit our quote form and one of our representatives will contact you when your quote is ready.
• Do you have any Minimum Order Restriction?
  Palmer Power Does not have any Minimum Order Restriction.
• Will my order be subject to sales tax?
  Estimated state sales tax will appear within your shopping cart for all shipments within the United states unless a signed official state tax exemption certificate is furnished to Palmer Power.
• How do I check my Order Status?
  To check the status of an online order, email sales@palmerpower.com. Please be sure to include your order number.
• How do I Return items?

  All returns must be authorized. Items returned prior authorization will not be accepted. International customers must ship any returns to us freight and duty prepaid. Return freight charges for International shipments will be the responsibility of the customer.

  Defective new equipment may be returned for warranty repair/exchange to us within five (5) days of the shipment receipt date. After five (5) days, returns will be handled by direct contact and in accordance with the warranty terms of the item's manufacturer. Items that have malfunctioned due to mishandling, electrical overload, etc., will be subject to a repair charge.

  Non-Defective new equipment will be authorized for return within five (5) days of the shipment receipt date if the equipment is still in new, re-sellable condition with the original manual(s), accessories, packing material and carton. We reserve the right to reject returns in which there is no original packaging, missing accessories, damage or visible signs of usage of the item. A restocking fee of up to 25% of purchase price may apply. Special orders and dangerous goods are non-returnable.

  (Do not write anything on the manufacturer's original package or use as a shipping carton. Include all accessories, manuals and warranties.) Please include a copy of the packing list or invoice with a reason for the return. Your return authorization number is valid for thirty days.

• What payment options do I have?

  Palmer Power accepts a variety of payment options for your convenience. For prepayment, we accept all major credit cards (Visa, MasterCard, Discover and American Express), Purchase Orders, and international wire transfers. We also offer credit terms to existing customers.